FAQ
Q1: What are the best selling products?
A1: - LED Emergency light
- LED T8 tube light
- LED VU tube light
- LED Sensor tube light
- LED Street light
- LED Flood light
- LED Emergency light
- LED High CRI light
Q2: What LEDs do you usually use for your LED products?
A2: For high power LED luminaires we mainly use Cree and Phillip leds We use some high bright as well. we also consider to use more multi-chip LED brands like Sharp, as the multi-chip technology will be intensively used by manufacturers.
Q3: Can you supply the relevant documentation?
A3: Yes, we can provide most documentation including Certificates of Analysis / Conformance; Insurance; Origin, and other export documents where required.
Q4: Can l have a sample order for led light?
A4: Yes,we welcome sample order to test and check quality,Mixed samples are acceptable.
Q5: How to proceed an order for led light?
A5: Firstly let us know your requirements or application.Secondly We quote according to your requirements or our suggestionsThirdly customer confirms the samples and places deposit for formal order.Fourthly We arrange the production.
Q6: How to deal with the faulty?
A6: Firstly, Our products are produced in strict quality control system andthe defective rate will be less than 0.2%.Secondly, during the guarantee period, we will send new lights withnew order for small quantity. For defective batch products, we willrepair them and resend them to you or we can discuss the solutionincluding re-call according to real situation.
Q7: What about lead time?
A7: Sample needs 3-5 days,mass productions time needs about 25 days for large quantity
Q8: Do you offer guarantee for the products?
A8: We offer 1 year / 2 years / 3 years / 5 years warranty for our products. It depens on product price and customer requirements.
Q9: How can l get the sample to check your quality?
A9: After price confirmation, you can require for samples to check our product's quality, if you just need a blank sample to check the design and quality. We will provide you sample for free as long as you afford the express freight.
Q10: Can we customize our brand and get support if we have our own market position?
A10: Yes. We welcome your customize, and please inform us your detailed mind on your market demand, we will discuss and propose helpful suggestion for you, and find the best solution for you.
Q11: Why should you buy from us not from other suppliers?
A11: We serve more than 50 big and middle companies,We provide OEM and ODM to customers,Our services to our clients including,design and new product development,bulk order production and producing tracking,technical expertise and quality assurance.